Success for our Clients

When we developed our distinctive approach to leadership development and business improvement we wanted to overcome the reasons that typical programmes fail.  Both our delegates and clients tell us that we’ve been successful in doing that:

Delegates promote our programmes:

Net Promoter Scores are high

 

The Net Promoter Score (NPS) is probably the leading methodology for establishing customer satisfaction. When delegates were asked to score our Leadership Journey programme using NPS, they scored it 8.9 to of 10 – significantly in the ‘promoter’ range

Mean
Interaction 98%
Subject Knowledge 96%
Facilitation 95%
Value to me 95%
Value to my business 91%
Would you recommend to others 98%

Our clients and delegates say they value our programmes

Giving and receiving feedback is an important skill that we teach in many of our programmes. It’s something that we are keen on ourselves as it helps us constantly improve what we do. So we ask delegates and client sponsors for feedback on all our programmes. Here’s what some of them have said:

 

Quotes from delegates:

 

“This was an incredible course…best I have been on”

 

“All models are useful….we applied them in the week to real situations. Immediately obvious where I can use the tools next week”

 

“Renewed my passion in leadership…”

 

“Intense practical small group work on real issues/dilemmas/real projects”

 

“Realising everyone is struggling with dilemmas”

 

“Feedback: from 360 questionnaire, from consultants, from peers… invaluable”

 

“Team dynamics, connections made…network deepened and extended”

 

“Consultants passionate about leadership, know their subject”

 

“Good energy, humour and attention to each participant”

 

“MLI was a great experience”

 

“The greatest benefit to me was my increased self awareness….has enabled me to make a difference as a Director…. “

 

“The journey after the workshop encouraged us to prepare more before negotiations, both solo and with the assistance of peers. Together with the ongoing sharing of success and problems this has led us to raise our professional standards as a team in our negotiations”

 

“Although the initial programme was essential, the real value has been in implementing the models and principles over the months after the event”

 

“The implementation of this (learning) over the coming months has been critical as circumstances change and the negotiation goes through various evolutions……most important: we gained a signed agreement last month.”

 

“The programme was focussed, thoughtful and delivered key processes and approaches that unlocked the elements required for successful negotiations.”

 

“Very useful and thought provoking programme.  Less of a toolkit for negotiation more of a skill set for the future. Thanks.”

 

“Well structured programme with specific outcomes.”

 

“Thoroughly enjoyed the course.  Best course I’ve been on.”

 

“A challenging, rewarding and enjoyable programme.  The practical sessions meant I’ve come away feeling my learning is embedded.”

 

“Found tangible things that I can use in my professional as well as personal life.”

 

“We are using the disciplines not only to prepare our own negotiations, but also to coach our direct reports so they lift the standard of preparation and execution in their own negotiations”

 

“The tools have helped us swiftly audit the quality of preparation of our team members in their negotiations. If people don’t even prepare for the possibility of rich win-win outcomes for both parties, the chance of achieving win-win is remote”

Our clients see direct financial benefits from investment in our programmes

Because a core principle of our programmes is to support learning by working on real and present business issues, tangible and measurable outcomes are achieved that benefit the business directly. Examples of benefits reported by clients include:

On the first 10 cohorts, we saw our revenue pipeline over the first six months of the programme increase by an average of 19%

Steve Tyler, VP, Engagement Assessment Services, CGI

Project 1: 11% reduction in inventory
Project 2: $50k saving year on year from a shift to paperless working
Project 3: Enhanced functionality features linked to ERP, now working to use the tools across multiple sites.

Pat Thurman, CEO, AMT, Senior Aerospace

Clients for the long term

A real high point for us comes when OPDC programmes are integrated into our clients’ wider learning and development strategies. We have a number of clients around the world that systematically invest in OPDC Leadership Development Journeys for all mid-level managers and high-potential executives. For example, our longest standing client has been trusting us with their leadership development investment us for over 20 years. In that time, over 1,000 managers and high-potential executives have come on a leadership journey with us and improved business performance through the projects delivered through the programme.