Negotiating for value

Our approach to negotiation learning is informed by the continuing work of the Harvard Negotiation Project to improve the theory and practice of negotiation.

During our programmes and workshops we use the ‘real and live’ negotiations of delegates to enable each individual to apply best practice principles to relevant examples.

Our emphasis is on negotiation in long-term, or potentially long-term, relationships. We help our clients re-orient their bearings: seeing resistance as an opportunity to discover underlying needs, using problems as a potential opportunity to strengthen trust and build creative new solutions, recognising and positioning themselves for a wider and longer playing field that might bring greater value to all parties, whilst being prepared to seek alternatives which may include walking away from a situation.

We have been providers to the IOD’s Negotiation Skills for Directors programme for more than 15 years and update the curriculum regularly with fruits of research and feedback.

David talks about OPDCs ‘win-win’ approach to negotiation.

Our approach builds on our core ‘push – pull’ model of influence and links strongly to concepts of trust, managing emotions, perspective, exploring needs and wants and inspiring others

Negotiation journey facilitation

Beyond providing clients with a model of win-win negotiation for ongoing use, we also provide a facilitation service for specific negotiation journeys. This service has proved to be particularly valuable to clients in supporting tender responses and contract renewals.

The schematic below represents a contract negotiation planning journey facilitated by OPDC

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Faced with escalating tensions with a particular customer and narrowing of opportunities we asked OPDC to help us re-vitalise our customer relationships, de-escalate tensions, and explore what we suspected were wider business opportunities. OPDC worked with us to develop a six month development journey for our teams. This took the negotiation theme as a foundation but framed the learning in our objectives of acheiving wider and deeper conversations and opportunity identification, engaging multiple functions in influencing and negotiation, identifying leading indicators of negotiation progress, and mid-delivery problem solving. Over the six months of the programme we gained a de-escalation of tensions with a particular customer, improved relationships across our customers more widely, discovered new customer needs with revenue opportunities and improved speed of payments.
Kim Wrighton, MD Ultra Controls
ROI achieved: As just one example from 3 projects runs by the last MAD group, we gained £xxk (to be obtained in the coming week – David did you get this?) through disposal of inventory and plant related to legacy products. This alone covered more than the costs of the programme for the 12 delegates.
Mike Clayton, MD, Ultra Precision Control Systems
I have witnessed and participated in the work of OPDC over many years as a delegate, a commissioner and as a sponsor. Their programmes for our senior leaders not only develop leadership skills but also deepen the network of leaders across our international businesses. These senior participants then act as sponsors and mentors for the programmes OPDC run within our different businesses to develop leadership at the next levels.

Through this leadership development work, their facilitation of our annual business leaders’ conferences and their work with the Executive Team, OPDC touch every level of our business and deliver measurable impact. Their willingness to engage with the customer to develop tailored programmes which integrate with the Company’s values is an important aspect of working with them.
Douglas Caster CBE Chairman, Ultra Electronics Holdings plc
At Graduation today the participants are much more excited and engaged in moving the business forward and are making an impact. Individually, every participant stated this was the best leadership training they have received in their careers and they are committed to stay linked as a team and to practice what they have learned.

ROI achieved: Project 1: 11% reduction in inventory Project 2: $50k saving year on year from a shift to paperless working Project 3: Enhanced functionality features linked to ERP, now working to use the tools across multiple sites.
Steve Tyler, VP, Engagement Assessment Services, CGI
The structure of MAD that we have created with the OPDC team allows cross site, cross functional application of the learning on real business issues and delivery of three essential business improvement projects.

Whilst initially daunting as to how additional time can be inserted into already overcommitted schedules, MAD is not “time out training” but quality time focused on business issues, whilst developing leadership skills to address these. MAD has been universally praised by all those who have completed the courses.

We see Making a Difference as a key differentiator in our ability to support the development of our high potential employees.

ROI achieved: As just one example from 3 projects runs by the last MAD group, the revenue we gained through disposal of inventory and plant related to legacy products alone more than covered the costs of the programme for the 12 delegates.
Mike Clayton, MD, Ultra Precision Control Systems
At Graduation today the participants are much more excited and engaged in moving the business forward and are making an impact. Individually, every participant stated this was the best leadership training they have received in their careers and they are committed to stay linked as a team and to practice what they have learned. ROI achieved: Project 1: 11% reduction in inventory Project 2: $50k saving year on year from a shift to paperless working Project 3: Enhanced functionality features linked to ERP, now working to use the tools across multiple sites.
Pat Thurman, CEO, AMT, Senior Aerospace
“At Graduation today the participants are much more excited and engaged in moving the business forward and are making an impact. Individually, every participant stated this was the best leadership training they have received in their careers and they are committed to stay linked as a team and to practice what they have learned.”
ROI achieved:
Project 1: 11% reduction in inventory
Project 2: $50k saving year on year from a shift to paperless working
Project 3: Enhanced functionality features linked to ERP, now working to use the tools across multiple sites.
Pat Thurman, CEO, AMT, Senior Aerospace